IT Support Services
Get Your Business and IT Strategies Aligned
Information technology (IT) support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Edvenswa’s IT support services are backed with over a decade of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
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What You Get with IT Support Services
Multi-Tier Incident Resolution Pipeline
L1 Support — User support team handling password resets, basic troubleshooting, and how-to queries
L2 Support — Technical support team resolving hardware, network, and software configuration issues
L3 Support — Software engineers handling root-cause fixes, code-level issues, and complex infrastructure problems
Detailed descriptions of the IT infrastructure and operating procedures:
SOPs for ticket resolution, change and incident management, CI/CD flows
Network maps
Configuration management database
Infrastructure improvement plan
Self-service training materials for users:
Knowledge base articles
FAQs
User manuals
User satisfaction and adoption improvements
UX testing/monitoring
Surveys and user experience studies with CSAT improvement plans based on their results
Regulatory compliance assessments
IT environment benchmarking against PCI DSS, HIPAA, etc
Compliance gap mitigation plans
Regular and transparent reporting
Service level reports
Maintenance reports
Health check reports
Security assessment reports
Incident reports with root cause analysis
Why Choose Edvenswa
Over a decade in the IT industry with deep expertise in IT Service Management (ITSM).
An expert IT team holding a range of certificates, including AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), and AWS Certified SysOps Administrator (SOA).
Ability to bring excellence and innovation to each project, as proved by the prestigious Global Outsourcing 100 listing.
Industry-wide experience across healthcare, retail, manufacturing, financial services, marketing and advertising — with a personal approach to every customer.
Pricing transparency and SLA flexibility. We provide custom quotes quickly upon request.
ISO 9001-certified quality management system ensuring value-driven service delivery.
ISO 27001-certified information security management system for rock-solid protection of customer data.
Competitive Traits of Edvenswa's IT Support Services
Feasibility Analysis of IT Support Projects
Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.
Result Oriented Service & Transparent Reporting
Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. We use the following KPIs:
Change requests implemented.
Change requests waiting in the backlog.
Satisfaction of key stakeholders.
User satisfaction.
Application availability.
MTTR (Mean Time to Recovery).
Focus On Long Term Collaboration
We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.
Solutions
11205 Alpharetta Hwy,
STE H2, Roswell, GA
30076
Telephone: 1-877-253-3484
Email: info@edvenswa.com
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