Managed IT Services

Keep Your IT infrastructure Stable & Scalable With Edvenswa

13 years in IT, Edvenswa can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA. 

IT Components We Manage

* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.

Hardware
Software
Networks
Data Storage
Security Tools
Software Development Infrastructure

Why Edvenswa

34 years in the IT industry and 13 years of experience in ITSM.

An expert IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).

Ability to bring excellence and innovation to each project, as proved by the prestigious Global Outsourcing 100 listing.

Having industry-wide experience - healthcare, retail, manufacturing, financial services, marketing and advertising, etc. - we apply personal approach to each customer.

Ensuring pricing transparency and SLA flexibility. We are quick to provide a custom quote upon request.

Mature quality management system testified with ISO 9001 certification to ensure value-driven service delivery.

ISO 27001-certified information security management system to assure the rock-solid safety of the customers' data we access.

Managed IT Services Edvenswa Delivers

We plan a scope of managed IT services individually for each client.

IT Infrastructure Assessment
IT Infrastructure Monitoring 24/7
IT Infrastructure Administration
IT Help Desk
Cloud Management
Managed Application Services
Managed DevOps
Managed Security
How we do

How We Make Our Cooperation Comfortable and Risk-Free ​

Flexible Co-operation Models

Edvenswa is a full-service MSP provider – we can take care of all IT operations within your company. Also, we support co-managed cooperation and can share responsibilities with your internal IT infrastructure department or other IT services vendors.

SLA Based Service Delivery

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

24/7 Availability & Fast Responsiveness

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

Smooth Communication

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

Knowledge Transfer

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

Guaranteed Quality & Data Security

We ensure the service transparency and create trust by documenting and signing an SLA describing the services that will be delivered, the terms, and the KPIs.

Flexible Pricing for IT Management Services

Per-ticket Pricing

Best for: L1, L2 support, security management. At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed Monthly Fee

Best for: L3 support (defect fixes, minor functional changes), security management. You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support. 

Time & Material (hourly billing with a cap)

Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality) You receive the end-of-the-month invoice based on the hours or efforts reported per month. 

Mixed Model (e.g., fixed monthly fee + T&M)

Best for: long-term cooperation entailing miscellaneous services. You can combine different pricing models best fitting the required activities comprising your service suite.