IT Support Services

Get Your Business and IT Strategies Aligned

Information technology (IT) support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Edvenswa’s IT support services are backed with 15 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.

What You Get with IT Support Services

Multi-tier incident resolution pipeline:
Detailed descriptions of the IT infrastructure and operating procedures:
Self-service training materials for users:
User satisfaction and adoption improvements:
Regulatory compliance assessments:
Regular and transparent reporting:

Why Choose Edvenswa

34 years in the IT industry and 13 years of experience in ITSM.

An expert IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).

Ability to bring excellence and innovation to each project, as proved by the prestigious Global Outsourcing 100 listing.

Having industry-wide experience - healthcare, retail, manufacturing, financial services, marketing and advertising, etc. - we apply personal approach to each customer.

Ensuring pricing transparency and SLA flexibility. We are quick to provide a custom quote upon request.

Mature quality management system testified with ISO 9001 certification to ensure value-driven service delivery.

ISO 27001-certified information security management system to assure the rock-solid safety of the customers' data we access.

Safety of the customers’ data we access ensured by the ISO 27001-certified unfailing security management system.

Competitive Traits of Edvenswa's IT Support Services

Feasibility Analysis of IT Support Projects

Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.

Result Oriented Service & Transparent Reporting

Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. We use the following KPIs: 

Focus On Long Term Collaboration

We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

What Our Customer Say

Our Customers Say